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Slow Down to Speed Up

Early in an engagement, I ask a lot of questions that might seem obvious. "Wait — who exactly is responsible for that decision?" "When you say 'aligned,' what does that actually mean?" "So the deadline is EOW — does that actually mean by close of business 5pm ET on Friday or anytime before Monday at 9am ET?" I've had people in rooms visibly impatient at these questions. And I get it. Everyone is busy. The instinct is to move fast, stay high-level, and figure out the details a

Jul 12 min read